Kudos to vpslink
May. 20th, 2009 09:21 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rhuSo that email outage I blogged about the other night? Turns out it was a power problem at VPSlink. They just sent an email explaining everything that went wrong, what they're doing to make sure it doesn't happen again, and instructions on how to file a ticket so we get account credit for the downtime. (It would be nice if the last bit were automatic, but hey, at least they are reminding their customers that we're entitled to money back and making it easy for us to get it.)
This is the first downtime I've had with them since I started using them 1.5 years ago. I'm pleased with the customer service I've had with them, the price is where it should be, and I recommend VPSlink to anyone who is looking for an unmanaged fractional virtual hosting service.
I'm also amused that their new backup means of communication if their entire data center has lost power will be a Twitter stream. It's a perfect fit. I guess I'm going to have to start reading Twitter after all. (Maybe I should suggest that JCDS set up a Twitter stream for school closing announcements.)
This is the first downtime I've had with them since I started using them 1.5 years ago. I'm pleased with the customer service I've had with them, the price is where it should be, and I recommend VPSlink to anyone who is looking for an unmanaged fractional virtual hosting service.
I'm also amused that their new backup means of communication if their entire data center has lost power will be a Twitter stream. It's a perfect fit. I guess I'm going to have to start reading Twitter after all. (Maybe I should suggest that JCDS set up a Twitter stream for school closing announcements.)