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Comcast makes life difficult again
Sep. 9th, 2008 01:35 pmI got an email overnight from Comcast that claims lots of spam was coming from my computer. I checked the logs on my Linux machine and there was no activity there. Last night's automatic full scan showed no virus activity on my Windows box.
Last time this happened, they had a semi-reasonable case: I had set things up to resend all my received mail to my Gmail account, including all the incoming spam that I was relying on Gmail to filter for me. But not this time: I have since migrated my email server to a virtual host located elsewhere (and, FWIW, started using SpamHaus blacklisting at the HELO level, not that that matters here).
What would be really useful would be if Comcast provided a way for me to see the "evidence" so I can understand what the problem is. There doesn't seem to be any way of calling up an incident ticket so I can see the statistics that they're using. There's no way to see a sample of the headers on this supposed spam. It's a kafkaesque world where all I have to go on is their accusation, which is very vague.
In the meantime, I've reconfigured my home firewall to block all outbound port 25 traffic, just to be sure. And I'm starting to look at alternatives, since the fact that they can't give me meaningful data in this case makes me really worried that when they start enforcing their mysterious bandwidth limits there'll be no way for me to know what those limits are going to be or how I'll be able to compare their measurements to my own. We don't do any P2P stuff, and rarely use YouTube, but can Comcast be trusted? I'm becoming doubtful.
Last time this happened, they had a semi-reasonable case: I had set things up to resend all my received mail to my Gmail account, including all the incoming spam that I was relying on Gmail to filter for me. But not this time: I have since migrated my email server to a virtual host located elsewhere (and, FWIW, started using SpamHaus blacklisting at the HELO level, not that that matters here).
What would be really useful would be if Comcast provided a way for me to see the "evidence" so I can understand what the problem is. There doesn't seem to be any way of calling up an incident ticket so I can see the statistics that they're using. There's no way to see a sample of the headers on this supposed spam. It's a kafkaesque world where all I have to go on is their accusation, which is very vague.
In the meantime, I've reconfigured my home firewall to block all outbound port 25 traffic, just to be sure. And I'm starting to look at alternatives, since the fact that they can't give me meaningful data in this case makes me really worried that when they start enforcing their mysterious bandwidth limits there'll be no way for me to know what those limits are going to be or how I'll be able to compare their measurements to my own. We don't do any P2P stuff, and rarely use YouTube, but can Comcast be trusted? I'm becoming doubtful.
