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[personal profile] rhu
So Comcast has started switching our IP address every day or so. Which is their right, but it makes it difficult for me to ssh into my home Linux box from elsewhere if I need to look something up on a file at home, or update my website (hosted at 1&1) via svn update from my master copy at home. (Maybe this is some sort of attempt at disrupting Conficker, who knows?)

My question is: anyone out there using a static IP vendor that you're happy with and that doesn't charge too much? I'm not looking to run a publicly available server, but I like knowing that I can get into the home network if I need to.

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Date: 2009-03-29 01:51 pm (UTC)
From: [identity profile] goldsquare.livejournal.com
Some 3 years ago, I was using Comcast, and started dating a wonderful woman who I later married - and since she often used secure VPNs, her work required a static IP address.

Comcast seemed nearly pathologically incapable of selling us the additional service. It's not that they didn't have that service (they did, and charged for it), but they could never actually manage to accomplish the deed.

She spent over 5 hours on the phone over a series of days, then I took over and spent about 4. Complete failure.

We called the other provider in town: RCN. They had a new account set up for us, with a static IP, faster access and cheaper rates, in 10 minutes. We were an easy sell.


When I called Comcast to end the account, they asked for a disconnect reason. I said "we couldn't get you guys to sell us something we needed, that would have made you more money". She said "I don't have a code for that - would 'poor customer service' do?" I suggested that she leave it blank, and she said she couldn't disconnect my service without a reason.

I have a diet rich in irony.

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Andrew M. Greene

January 2013

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